Autism Symptoms FAQs
Q. What name will I see on my credit card statement?
A. Your credit card or bank statement will show a charge by ClickBank or CLKBANK*COM for this purchase.
Q. Can I make the purchase without a credit card?
A. You can use a credit card or PayPal to make payment.
Q. What is an eBook?
A. An eBook, or electronic book, is a 100% digital product that you will download to your computer. The eBook can be read on the computer, much like reading a Word or WordPerfect document. The eBook is in an eBook format called PDF and requires Adobe Reader. This software is available free of charge here. For more information and tips on using Adobe Reader please click here.
Q. I am having trouble using my credit card, what may be the problem?
A. You may wish to set up a PayPal account using your credit card or bank account. Once set up, you should be able to make the purchase through ClickBank, just select PayPal as the form of payment. For more information, visit www.paypal.com.
Q. Do you offer the eBook in any language other than English?
A. We are considering translating the eBook into Spanish. If you are interested in a Spanish version, please contact us.
Q. What free ongoing information can I expect to receive?
A. You will receive a monthly newsletter full of valuable information to keep you up to date on the latest advances in autism research.
Q. What if I have any concerns with my purchase?
A. If you have any problems with your purchase, you can email us. We usually respond within three hours. Please remember to include your phone number in your email, so that we can follow up with a phone call.
Q. How do I get my eBook and files?
A. Click on the download link. Once the product is downloaded the software WinZip will open with the files in it. Click on the "Extract" icon and select a location on your computer, such as your desktop, to extract the files. This is similar to saving your files, so once complete you can go to the location where you saved the files to start using your products. Yes. To open many of the below compressed files, you will need to use WinZip. A free 45-day trial is available with easy to follow step by step instructions on how to use the WinZip software can be found at www.winzip.com.
Q. When will I receive my eBook and related products?
A. The eBook and related products will be available immediately after the payment is complete. You will automatically be taken to the download page.
Q. I didn't download the products right way and now I don't know what the web address (or URL) was. Where can I find the download page?
A. The download page URL was emailed to you when you made the purchase. Click on the link in the email or copy and paste it into your web browser,browser and it will take you to the download page. WARNING: The download page is only available for 24 hours after your purchase, so please download ASAP. Please feel free to contact us if you have an issue, and we will be happy to assist you.
Q. Is the eBook available as a hard copy?
A. Their will be a hard copy book in the coming months, so watch for it at www.autismsymptoms1.com and your favorite book store.
Q. Can I print my eBook for easier reading?
A. Yes. You can click on "File" and then "Print" and select your printer, or click on the printer icon.
Q. What currency do you accept?
A. We accept most currencies. Your credit card will pay in US Dollars and will convert the funds on your credit card. To determine the cost in your currency, you can go to http://www.oanda.com/convert/classic and follow the instructions.
Q. Can I share the eBook with friends?
A. The eBook is protected by the United States Copyrighting Laws. The eBook is protected with a security feature that does not permit the document to be emailed. The eBook may be printed for the buyer's personal use. The eBook cannot be posted on the Internet and may not be made available via download or any other method.
Q. I am having technical issues, can someone help me?
A. Please feel free to email support and we will get with you shortly, usually within three hours during business hours (9am - 5pm EST). Please include the receipt number and "Technical Support" in the subject line of your email. Also, please accurately describe the issue, so that we can work to resolve it immediately.
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